Privacy & Cookie Policy

At Love My Human, we are committed to protecting the privacy of our customers and website visitors. Any information you submit will be treated as strictly confidential and will only be used for the purposes of providing services to you and, with your prior consent, to send marketing communications to you. Under no circumstances will we share your personal information with any third parties without your advance permission. All members of staff understand the importance of data privacy and security of data.

We have secure HTTPS access to all the transactional areas of the site and use high-level SSL encryption technology to keep your personal data safe.

If you have any questions regarding how we collect or use your data, please contact us on hello@lovemyhuman.co.uk

Who we are

LOVE MY HUMAN LIMITED, 52 Rodenhurst Road, London, United Kingdom, SW4 8AR

What personal data we collect and store

Site visits

 While you visit our site we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

We accept credit card payments through Global Payments. We also accept payments through PayPal. When processing payments, some of your data will be passed to Global Payments & PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Global Payments Privacy PolicyPayPal Privacy Policy for more details.

Contact forms

The data collected through contact forms on the site is used only to respond to your query and is discarded afterwards. In no circumstances is it used for marketing purposes.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We use Google Analytics to allow tracking technologies and remarketing services through the use of first party cookies and third-party cookies, to, among other things, analyse and track users’ use of the the site, determine the popularity of certain content and better understand online activity. We will never transfer personal information to them. All activity is strictly anonymised. By accessing the lovemyhuman.co.uk you consent to the collection and use of your anonymised activity by Google Analytics. You are encouraged to review their privacy policy and contact them directly for responses to your questions. If you do not want any information to be collected and used by tracking technologies, you can disable cookies in your browser although this may impact your use of the site.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Please refer to their privacy policies for more detail.

How long we retain your data

When you register on our website, we store the personal information you provide in your user profile. You can see, edit, or delete this personal information at any time. Website administrators can also see and edit that information.

Who on our team has access to your data

Our team members have access to information to help fulfil orders, process refunds and support you. For instance, they can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

All members of staff fully understand the importance of data privacy and security of data.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.