At Love My Human, we are committed to protecting the privacy of our customers and website visitors. Any information you submit will be treated as strictly confidential and will only be used for the purposes of providing services to you and, with your prior consent, to send marketing communications to you. Under no circumstances will we share your personal information with any third parties without your advance permission. All members of staff understand the importance of data privacy and security of data.
We have secure HTTPS access to all the transactional areas of the site and use high-level SSL encryption technology to keep your personal data safe.
If you have any questions regarding how we collect or use your data, please contact us on firstname.lastname@example.org
Who we are
LOVE MY HUMAN LIMITED, 52 Rodenhurst Road, London, United Kingdom, SW4 8AR
What personal data we collect and store
While you visit our site we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
We accept credit card payments through Global Payments. We also accept payments through PayPal. When processing payments, some of your data will be passed to Global Payments & PayPal, including information required to process or support the payment, such as the purchase total and billing information.
The data collected through contact forms on the site is used only to respond to your query and is discarded afterwards. In no circumstances is it used for marketing purposes.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
When you register on our website, we store the personal information you provide in your user profile. You can see, edit, or delete this personal information at any time. Website administrators can also see and edit that information.
Who on our team has access to your data
Our team members have access to information to help fulfil orders, process refunds and support you. For instance, they can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
All members of staff fully understand the importance of data privacy and security of data.
What rights you have over your data
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.