Delivery & Returns

**Covid-19 update: Some online orders may be delayed due to social distancing rules in our shop and disruptions to the postal service. We’re sorry we are slower than normal delivering to you and want to thank all of our customers for their patience and support during this challenging time.**

Our shipping rates were established in October 2017. We reserve the right to change these costs as and when the shipping services we use change, so do please check the shipping costs each time you buy. Duties and taxes are a separate issue so international customers will resolve their own tax and duties fees on receipt of the items.

So we have enough time to find the item, wrap it up and send it off, orders will be packed and dispatched within 2 days of the order being placed. Thank you.

We are currently setting up a click & collect service from our King’s Road boutique. More details to follow shortly.

Shipping within the UK

Orders under £50 will be shipped Royal Mail 1st Class £3.50, expected delivery within 2-3 days

Small parcels with goods exceeding £50 will be sent by courier for £6, expected delivery 1-2 days

Any purchase above £75 will receive free shipping

Shipping to European Countries

Parcels will be sent by courier for £20, expected delivery 3-6 working days.

Shipping worldwide

Small parcels tracked and signed will be sent by courier for £25.

Larger items i.e. dog beds weighing between 3- 8kg or large carton of a combination of items please contact us at where we will help arrange a method of shipping to your country in the most cost effective, fastest and safest way.

As there are so many variables to shipping worldwide, it is best to establish what exactly you would like us to send to you before we provide an accurate, tailor-made cost.

Shipping internationally will incur local taxes and duties and these costs are passed on to the recipient and cannot be refunded if the goods are returned. Once the cost of delivery has been established we will dispatch the goods within 1-2 days of the joint decision of purchase.

Returns policy

We understand that sometimes you or your pet may change their mind on your purchase. Within 14 days Love My Human are happy to refund or exchange non-perishable items provided they are in new and unused condition with all packaging still in tact.

You will need to present original proof of purchase and payment type. Refunds will only be made to the card used to make the purchase.

Special orders or customised items are excluded from our refund and exchange policy.

This does not affect your statutory rights.