Delivery & Returns

Our shipping rates were established in October 2017. We reserve the right to change these costs as and when the shipping services we use change, so do please check the shipping costs each time you buy. Duties and taxes are a separate issue so international customers will resolve their own tax and duties fees on receipt of the items.

So we have enough time to find the item, wrap it up and send it off, orders will be packed and dispatched within 2 days of the order being placed. Thank you.

SHIPPING WITHIN THE UK

Smaller items such as stationery will be shipped as a large letter by standard Royal Mail 1st class £1.30+VAT, expected delivery within 2-3 days
Large Letters Royal Mail 1st Class ‘Signed For’ £3.50+VAT, expected delivery within 2-3 days
Small parcels with goods exceeding £50 will be sent by DPD for next day delivery if ordered before 12 noon for £6+VAT. Expected delivery within 2-3 days.
Any purchase above £75 will receive free shipping

SHIPPING TO EUROPEAN COUNTRIES

Please note that there are fluctuations in the cost of shipping to Europe depending on which European zone your country falls into – the following is a general guide to European shipping costs:

Smaller items such as stationery will be shipped as a large letter Royal Mail International standard £1.80 or £6.00 for Tracked and SignedSmall parcels will be sent with either Royal Mail or DPD for £12 (depending on weight) both tracked and signed 3-6 working days
Medium parcels weighing up to 10kg will be sent with DPD or DHL for £20.00 trackable, delivery time 3-7 working days
Large and heavier parcels i.e. weighing up to 25kg will be sent with DPD or DHL for £25.00 trackable, delivery time 3-7 working days

SHIPPING WORLDWIDE

Small parcels tracked and signed will be sent with DHL express for £20
Larger items i.e. dog beds weighing between 3- 8kg or large carton of a combination of items please contact us at hello@lovemyhuman.co.uk where we will help arrange a method of shipping to your country in the most cost effective, fastest and safest way.

As there are so many variables to shipping worldwide, it is best to establish what exactly you would like us to send to you before we provide an accurate, tailor-made cost.

Shipping internationally will incur local taxes and duties and these costs are passed on to the recipient and cannot be refunded if the goods are returned. Once the cost of delivery has been established we will dispatch the goods within 1-2 days of the joint decision of purchase.

RETURNS POLICY

We understand that sometimes you or your pet may change their mind on your purchase. Within 14 days Love My Human are happy to refund or exchange non-perishable items provided they are in new and unused condition with all packaging still in tact.

You will need to present original proof of purchase and payment type. Refunds will only be made to the card used to make the purchase.

Special orders or customised items are excluded from our refund and exchange policy.

This does not affect your statutory rights.